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Certified Implementation Specialist - Human Resources Exam Dumps

Servicenow-CIS-HR Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

The ServiceNow Certified Implementation Specialist – Human Resources Exam
Specification defines the purpose, audience, testing options, examination content
coverage, test framework, and the prerequisites necessary to become a ServiceNow
Certified Implementation Specialist for Human Resources.

Exam questions are based on official ServiceNow training materials, the ServiceNow
documentation site, and the ServiceNow developer site. Study materials posted
elsewhere online are not official and should not be used to prepare for the
examination.

• Practical knowledge about Human Resources processes and some knowledge
of IT Service Request workflows is also helpful

• Three (3) to six (6) months field experience participating in ServiceNow
deployment projects or maintaining ServiceNow instances

• Participation in at least one ServiceNow HR deployment project

• General familiarity with industry terminology, acronyms, and initialisms

Learning Domain % of Exam

1 Describe and use the ServiceNow HR System
Architecture

• Plugins

• HR Table Structure

• Application Scoping 36%

2 Configure and Implement ServiceNow Core HR

Applications and HR Service Portal

• Users, Groups, Skills and Roles

• Assignment Rules

• HR Services, HR Catalog Items, and Record

Producers

• HR Service Portal Branding 41%

3 ServiceNow Implementation Methodology

• Understand SAIF and SIM Methodologies 7%

• Identify Recommended Implementation

Workshops

• Proficiency with Writing or Loading Stories to
Govern the Engagement

4 4 Describe and Use Platform, Role, and Contextual
Security

• Describe how Platform, Role, and Contextual
Security are Used in ServiceNow

• Understand how the Delegated Developer role
works

• Understand how to Configure Security Options to
Protect HR Data 16%

Total 100%

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.

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ServiceNow
Servicenow-CIS-HR
Certified Implementation Specialist - Human Resources
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Question: 71
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager]
Answer: A
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-
resources/concept/c_HRProfileSecurity.html
Question: 72
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case application
B. To control what a user sees in the information and suggested reading widgets
C. To control read and write access to Knowledge bases and articles
D. To control which users can access the HR Service Portal
Answer: C
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-
management/task/t_SelectUserCriteria.html
Question: 73
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile
[sn_hr_core.profile] Table?
A. Both are required.
B. Only HR Profile table is required in HR.
C. Neither are required.
D. Only the User table is required in HR.
Answer: A
Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human-
resources/concept/c_CustomizedProfileInformation.html
Question: 74
What type of information does the HR Profile contain?
A. Personal employee data
B. Group membership and role information
C. User login and department information
D. A user�s password
Answer: A
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-
resources/concept/c_HRProfileRecords.html
Question: 75
How many User Criteria Records may be applied to a single KB or KB Article?
A. Only two
B. Only three
C. Unlimited
D. Only one
Answer: A
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924
Question: 76
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee
Relations Cases table, what must first be done?
A. Add the Delegated Developer role to your User record
B. From the User dropdown in the banner, elevate your role to security_admin
C. Manually add the security_admin role to your User record
D. Nothing would need to be done
Answer: A
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-
resources/concept/c_ManageRoles.html
Question: 77
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
Answer: BDFG
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-
resources/task/t_CreateBulkCases.html
Question: 78
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only
the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups.
B. The Admin follows the same process as with any group membership change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups.
Answer: C
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-
resources/task/t_HRRemoveAdminRole.html
Question: 79
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
Answer: ACF
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References

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Certified Implementation Specialist - Human Resources Exam Dumps

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