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Salesforce Certified Business Analyst Exam Dumps

Salesforce-Certified-Business-Analyst Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Specification: Salesforce Certified Business Analyst

Exam Name: Salesforce Certified Business Analyst
Exam Code: Not specified
Exam Duration: Not specified
Passing Score: Not specified
Exam Format: Multiple-choice, multiple-answer

Course Outline:

1. Introduction to Salesforce Business Analysis
- Understanding the role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and its capabilities
- Exploring the Salesforce business analysis lifecycle

2. Requirements Gathering and Documentation
- Techniques for gathering business requirements
- Analyzing and documenting requirements using standard templates and tools
- Collaborating with stakeholders to validate and prioritize requirements

3. Solution Design and Configuration
- Translating business requirements into Salesforce solution design
- Configuring Salesforce objects, fields, workflows, and automation
- Customizing user interfaces and creating reports and dashboards

4. Data Management and Integration
- Understanding data migration and data management best practices
- Performing data mapping, cleansing, and transformation
- Integrating Salesforce with external systems using APIs and integration tools

5. User Adoption and Training
- Developing user adoption strategies and change management plans
- Creating user training materials and conducting training sessions
- Monitoring and measuring user adoption and effectiveness of training

6. Salesforce Analytics and Reporting
- Utilizing Salesforce reporting and analytics features
- Designing and building custom reports and dashboards
- Analyzing data trends and making data-driven business decisions

Exam Objectives:

1. Understand the role and responsibilities of a Salesforce Business Analyst.
2. Gather and document business requirements using standard techniques and tools.
3. Design and configure Salesforce solutions based on business requirements.
4. Manage data and perform integrations with external systems.
5. Develop user adoption strategies and conduct user training.
6. Utilize Salesforce analytics and reporting features for data-driven decision-making.

Exam Syllabus:

Section 1: Introduction to Salesforce Business Analysis (15%)
- Role and responsibilities of a Salesforce Business Analyst
- Overview of Salesforce platform and capabilities
- Salesforce business analysis lifecycle

Section 2: Requirements Gathering and Documentation (20%)
- Techniques for gathering business requirements
- Requirements analysis and documentation using standard templates and tools
- Stakeholder collaboration and requirements validation

Section 3: Solution Design and Configuration (25%)
- Translating business requirements into Salesforce solution design
- Configuration of Salesforce objects, fields, workflows, and automation
- Customization of user interfaces and creation of reports and dashboards

Section 4: Data Management and Integration (15%)
- Data migration and management best practices
- Data mapping, cleansing, and transformation
- Integration with external systems using APIs and integration tools

Section 5: User Adoption and Training (15%)
- User adoption strategies and change management planning
- Creation of user training materials and conducting training sessions
- Monitoring and measuring user adoption and training effectiveness

Section 6: Salesforce Analytics and Reporting (10%)
- Utilization of Salesforce reporting and analytics features
- Design and creation of custom reports and dashboards
- Data analysis and data-driven decision-making

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Salesforce-Certified-Business-Analyst PDF Sample Questions

Salesforce-Certified-Business-Analyst Sample Questions

Salesforce
Salesforce-Certified-Business-Analyst
Salesforce Certified Business Analyst
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-Business-Analyst
Question: 88
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance
criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
C. Include the overall perspective for acceptance criteria and the persona�s perspective for definition of done.
Answer: A
Question: 89
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are
written effectively.
What should the BA confirm about the user stories when completing this review?
A. They contain substantial details and focus on technical elements.
B. They are dependent on related acceptance criteria and overlap with other use cases.
C. They can be easily prioritized and are small enough to estimate accurately.
Answer: C
Question: 90
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a
user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to
complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?
A. journey Mapping
B. Survey /Questionnaire
C. Focus Groups
Answer: A
Question: 91
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of
complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed
process map.
Which diagram should the BA use in this case?
A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B. Capability Model
C. Value Stream Map
Answer: A
Question: 92
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer
case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has
asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
A. Journey Map
B. Heat Map
C. Process Map
Answer: C
Question: 93
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has
low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting
requirements, process and potential solutions?
A. Use customer terminology and language.
B. Use industry terminology and language.
C. Use Salesforce terminology and language.
Answer: B
Question: 94
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 95
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 96
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of
its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide
defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for
recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: A
Question: 97
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize
a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
A. Prototyping
B. Brainstorming
C. Observation
Answer: A
Question: 98
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the
store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the
store to assist customers.
The IT team writes a functional requirement:
� Tablets running the Salesforce mobile app must allow users to access store inventory records which include current
item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A. As a sales clerk, I want to see item availability and locations to help customers find items.
B. As a general manager, I want sales clerks to have tablets so they can help customers find items.
C. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
Question: 99
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team
is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is
needed.
What should the business analyst review and revise to provide more clarity to the team?
A. Definition of done
B. User persona
C. Acceptance criteria
Answer: C
Question: 100
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 101
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlock
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
Answer: B
Question: 102
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user
stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC�s customers?
A. Shadowing
B. Interviewing
C. Behavioral
Answer: B
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Salesforce Certified Business Analyst Exam Dumps

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