PRINCE2-Practitioner Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
PRINCE2 Practitioner certification is suitable for anyone managing projects. This could be as part of a formal project management function or a role which involves project management as part of day-to-day work. The Practitioner certification aims to confirm that you have sufficient knowledge and understanding to apply and tailor the method in a range of different project environments and scenarios.
Attaining your Practitioner qualification is only one part of becoming a successful and effective project manager. It is important to ensure that yous upplement this with real-life experience working on projects, in addition to investing in personal professional development and wider training.
The Practitioner is the second of the two PRINCE2 examinations you are required to pass to become a Registered PRINCE2 Practitioner.
This PRINCE2 examination is aiming to measure whether a candidate would be able to apply PRINCE2 to the running and managing of a project within an environment supporting PRINCE2. To this end they need to exhibit the competence required for the Foundation qualification, and show that they can apply and tune PRINCE2 to address the needs and problems of a specific project scenario, specifically, candidates must be able to:
Produce detailed explanations of all principles, themes and processes and worked examples of all PRINCE2 products as they might be applied to address the particular circumstances of a given project scenario
Show they understand the relationships between principles, themes and processes and PRINCE2 products and can apply this understanding
Demonstrate that they understand the reasons behind the principles, themes and processes of PRINCE2, and that they understand the principles underpinning these elements
Demonstrate their ability to tune PRINCE2 to different project circumstances.
Targetted Candidate
Project Managers
General Managers
Programme Managers
Team Managers and support staff
Staff who will have a defined role
Project Management Consultants.
Prerequisites
In order to sit the PRINCE2 Practitioner examination you must provide proof of having passed one of the following:
PRINCE2 Foundation
Project Management Professional (PMP)®
Certified Associate in Project Management (CAPM)®
IPMA Level A (Certified Projects Director)
IPMA Level B® (Certified Senior Project Manager)
IPMA Level C® (Certified Project Manager)
IPMA Level D® (Certified Project Management Associate)
Examination Format
150 minute exam duration
68 questions
38/68 required to pass = 55% pass mark
100% Money Back Pass Guarantee
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Question: 484
Introductory Info Extract from the Project Product Description (with errors) Question Which 2 statements apply to the Acceptance criteria section?
A. Amend entry 21 to 'Appearance - 12 photos each showing different members of staff.
B. Move entry 21 to Composition because the photos are part of the final product.
C. Delete entry 22 because the development of the new company logo is not within the scope of the Calendar project.
D. Move entry 23 to Derivation because the Data Protection Act already exists.
E. Delete entry 24 because this is NOT a suitable acceptance criteria for this project.
Answer: A,C.
Question: 485
Introductory Info Scenario - Additional Information - Product Description -
Quality notes from the Daily Log The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced
staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is
signed with the selected service provider. The service level agreement between MFH and the selected service provider will specify the type and quality of
service required. The selected service provider must follow the industry standards for providing outsourced services. MFH has a quality management
system which contains a document control procedure for all its documentation, however this does not include change management. All project documents
will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair. Extract from the draft
Quality Management Strategy (may contain errors) Introduction - 1. This document defines the approach to be taken to achieve the required quality levels
during the project. 2. The Project Board will have overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance
on the implementation of the Quality Management Strategy. Quality management procedure - Quality standards 4. The selected service provider will
operate to industry standards for providing outsourced services. 5. MFH document standards will be used. Records - 6. A Quality Register will be
maintained to record the planned quality events and the actual results from the quality activities. 7. Configuration Item Records will be maintained for
each product to describe its status, version and variant. 8. Approval records for products that require them will be stored in the quality database. Roles and
responsibilities - 9. The DIT will check that the employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide
details of quality checks that have been carried out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members
who are involved in the review process. 12. The Senior User will review the Product Descriptions of the products to be produced by the selected service
provider to ensure that they can be achieved. Question Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the
selected service provider?
A. B. Any changes to the SLmust be managed through formal change control.
B. Any changes to the SLA must be managed through formal change control.
C. External consultants are to assist in the creation of the SLA.
D. The selected service provider should be located locally.
Answer: A
Question: 486
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which is a correctly defined acceptance criterion for the transferred facilities computer system?
A. Must be subject to regular back-ups.
B. Planned periods of shutdowns of the computer system must be kept to a minimum.
C. No (zero) loss of system functionality.
D. Back-up of data must be kept until the data is no longer needed.
Answer: C
Question: 487
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which is a correctly defined acceptance criterion for the transferred staff?
A. No staff are to be left behind.
B. Staff should be transferred as soon as possible.
C. All legal requirements are adhered to for the transfer of staff.
D. Retained staff should be of reasonable competence to maintain the SLA.
Answer: C
Question: 488
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which is a correctly defined acceptance criterion for the running cost of the outsourced service?
A. Must be kept to a minimum.
B. Must be kept to a level acceptable to the Ministry of Food Hygiene.
C. Subject to market conditions.
D. The annual increase to be less than half the rate of inflation.
Answer: D
Question: 489
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Although it is not specified in the current corporate branding standards, the MFH corporate logo should be shown on the front page of the
service level agreement.
A. Obtain agreement from the Director of Facilities Division to amend this within the remaining +2 days tolerance.
B. Raise an issue (off-specification).
C. Raise an issue (request for change).
D. Accept this error as a concession
Answer: C
Question: 490
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question The service level agreement looks like any other MFH document.
A. Obtain agreement from the Director of Facilities Division to redesign the service level agreement within the remaining +2 days tolerance.
B. Raise an issue (off-specification).
C. Accept this error as a concession.
D. No action required.
Answer: D
Question: 491
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question None of the reviewers have proof-reading skills.
A. Record an action to request that Project Assurance identify a proof-reader who can, within the next 2 days, complete the check for typographical errors.
B. Ask the reviewers present at the meeting to conduct a proof-reading exercise and pass any comments to the author within 2 days.
C. Contact Project Assurance to find appropriate resources to come into the review.
D. No action required.
Answer: A
Question: 492
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question The service level agreement contains a number of technical terms that are missing from its glossary of terms.
A. Obtain agreement from the Director of Facilities Division to add these into the glossary of terms within the remaining +2 days tolerance.
B. Raise an issue (off-specification).
C. Raise an issue (request for change).
D. No action required.
Answer: A
Question: 493
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which statement applies to the Introduction section?
A. Delete entry 1 because the project approach is defined in the Project Brief.
B. Delete entry 2 because this is the Project Manager's responsibility.
C. Delete entry 3 because it is the Project Manager's responsibility to implement the Quality Management Strategy.
D. Move entry 3 to the Roles and responsibilities section because this is a quality responsibility.
Answer: D
Question: 494
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which statement applies to the Quality standards section?
A. Delete entry 4 because external suppliers are responsible for applying any relevant standards to their work.
B. Delete entry 5 because the lack of a change management procedure makes the MFH document standards unsuitable.
C. Add 'All contracts must conform to current employment laws".
D. Add 'PRINCE2 change control procedures will be used to manage any changes to baselined products'.
Answer: C
Question: 495
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which statement applies to the Records section?
A. Delete entry 6 because this information should be included in Stage or Team Plans.
B. Move entry 6 to the Reporting section because the information should be used to report on quality activities.
C. Delete entry 7 because this should be included in the Configuration Management Strategy.
D. Delete entry 8 because the results of quality reviews are recorded in the Quality Register.
Answer: C
Question: 496
Introductory Info Scenario - Additional Information - Product Description - Quality notes from the Daily Log The Director of Information Technology
Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review
future job descriptions of the transferred staff before the final contract is signed with the selected service provider. The service level agreement between
MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry
standards for providing outsourced services. MFH has a quality management system which contains a document control procedure for all its
documentation, however this does not include change management. All project documents will be subject to a quality review. Nominated products will
require a formal approval record signed-off by the quality review chair. Extract from the draft Quality Management Strategy (may contain errors)
Introduction - 1. This document defines the approach to be taken to achieve the required quality levels during the project. 2. The Project Board will have
overall responsibility for the Quality Management Strategy. 3. Project Assurance will provide assurance on the implementation of the Quality Management
Strategy. Quality management procedure - Quality standards 4. The selected service provider will operate to industry standards for providing outsourced
services. 5. MFH document standards will be used. Records - 6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities. 7. Configuration Item Records will be maintained for each product to describe its status, version and variant. 8.
Approval records for products that require them will be stored in the quality database. Roles and responsibilities - 9. The DIT will check that the
employment contracts for outsourced staff adhere to employment law. 10. Team Managers will provide details of quality checks that have been carried
out. 11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process. 12. The
Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Question Which statement applies to the Roles and responsibilities section?
A. Delete entry 9 because this should only be recorded in the Product Description.
B. Delete entry 10 because this is the responsibility of the quality review chair.
C. Delete entry 11 because only the Project Manager can update the Quality Register.
D. Amend entry 12 because this is the responsibility of supplier assurance.
Answer: D
Question: 497
Introductory Info Product Summary - A list of customers will be collated. This will use existing information from the Accounts department about current
customers, and existing information from the Marketing department about prospective customers. Using the tariff of mailing costs available from the Post
Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they
decide to continue, they will give the approval to launch the internal label design competition. Competition rules will be required to communicate details
of the competition to the staff. The chosen label design will then be selected from the competition entries. The photos for the calendar must be based on
existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be
created to show the required layout of each page. Product Breakdown Structure (contains errors)
Extract from Stage Plan for stage 3. (All entries are true statements but may not be shown under the correct heading or in the correct document).
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