MS-740 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Exam Number: MB-340MS-740
Exam Name : Troubleshooting Microsoft Teams
Exam TOPICS
Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.
Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot audio and video flow issues
troubleshoot audio and video quality issues
troubleshoot call drops
investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues
configure dynamic emergency calling
identify issues with emergency phone number normalization rules
troubleshoot location detection failures
troubleshoot missing locations in outbound calls and missing addresses
troubleshoot dial mask issues
Troubleshoot direct routing issues
troubleshoot issues pairing the Session Border Controller (SBC) with the phone number
service
troubleshoot dial plan issues including normalization rules
identify the root cause of direct-dialing call issues by reviewing the SBC log
troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Microsoft Teams meetings and live events
(20-25%)
Troubleshoot live events issues
troubleshoot meeting creation and scheduling issues
troubleshoot recording issues including policies related to recording
investigate issues sharing content and viewing reports
troubleshoot reporting issues including issues with attendance reports and moderated
questions
troubleshoot attendee access and playback issues
troubleshoot and optimize networks for Teams live events
investigate issues connecting to the service and joining meetings
Configure and troubleshoot Teams services
configure Microsoft Audio Conferencing licensing
troubleshoot dial pad issues
troubleshoot phone number provisioning issues
configure and troubleshoot issues with the Outlook add-in for Teams
troubleshoot issues enabling and configuring audio and video devices for Teams
troubleshoot online and hybrid call queues and auto-attendant issues
troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies
troubleshoot issues with phone system features
investigate phone system setup and configuration issues
Troubleshoot Teams client issues
troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux
devices
investigate causes for high memory or CPU usage
investigate network issues including network latency
analyze web traffic and review HTTP status codes by using Fiddler and other tools
troubleshoot issues installing and updating client software
troubleshoot performance issues including long times for uploading files and chats slow
to load or send
troubleshoot call setup issues
troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
troubleshoot message delivery issues
troubleshoot issues attaching files and content to messages
troubleshoot chat notification issues
Troubleshoot federation issues (10-15%)
Troubleshoot issues interoperating with Skype for Business
investigate chat issues when interoperating with Skype for Business
troubleshoot federation issues between Teams and Skype or Skype for Business
troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
configure federation policies and domain lists
verify tenant configuration settings including allowed and blocked domain lists and type
of federation
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot account and network issues
verify Active Directory Federation Services (AD FS) health including endpoint availability
and synchronization status
troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD
Seamless SSO)
identify reasons for blocked accounts by reviewing web log data
verify user virtual private network (VPN) configuration settings including split tunneling
and client version
validate network configuration settings including firewall ports, IP ranges, and proxy
configuration issues
Troubleshoot member sign-in issues
investigate authentication issues
verify whether an applied conditional access policy prevents sign in
determine whether a user account or the device from which a user attempts to sign in is
the cause of a sign-in issue
troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from
Teams Room devices
investigate points of failure in the sign-in process flow
Troubleshoot guest access issues
troubleshoot issues adding guest users to teams
troubleshoot call, message, and meeting issues for guest users by checking the guest
meeting, guest messaging, and guest calling configuration policies
audit invitations sent but not used and inactive accounts
validate configuration settings for federated message flow
review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with apps
configure Teams to allow or block an app
validate app permission policies
configure app setup policies
Troubleshoot issues with public and private channels
differentiate between capabilities of public and private channels
identify limitations for private channels
check user permissions, team policies, and tenant policies
verify and troubleshoot channel email settings
troubleshoot tenant replication issues in teams and channels
troubleshoot deletion issues in teams and channels
Troubleshoot issues with files (15-20%)
Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
verify access rights for the user
configure a Teams client configuration policy
troubleshoot issues provisioning users
Troubleshoot file issues for private channels
verify that the SharePoint site for the channel is accessible
verify SharePoint access permissions
confirm that the SharePoint site collection link is intact
Troubleshoot file issues for public channels
verify SharePoint access permissions
determine whether the name for a channel or team have been changed
confirm that the SharePoint site collection link is intact
troubleshoot file synchronization issues and missing files
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Troubleshooting Microsoft Teams
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Question: 44 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365 that
includes Phone System. All users in your company have a Microsoft 365 E3 license.
You plan to configure an auto attendant. The auto attendant will have a nested auto attendant. The nested auto
attendant will be used to provide a second-level menu that the first-level auto attendant can connect calls to depending
on the option selected by the caller.
You need to configure the auto attendants and required resources.
Which of the following actions should you perform?
A. Create two auto attendants then create one resource account.
B. Create one resource account then create two auto attendants.
C. Create two auto attendants then create two resource accounts.
D. Create two resource accounts then create two auto attendants.
Answer: D
Question: 45 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365. All users in the company have a
Microsoft 365 E3 license.
All users in the company use Microsoft Teams for collaboration.
The company has a large Sales department. A distribution group named Sales contains all the user accounts of the users
in the Sales department.
You need to create a team in Microsoft Teams for the Sales department users. You want to minimize administrative
effort by creating the Team from the Sales group.
What should you do first?
A. Configure a membership rule for the group.
B. Convert the group to a universal security group.
C. Convert the group to a global security group.
D. Convert the group to an Office 365 group.
Answer: D
Question: 46 Section 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to
Microsoft 365.
All users in your company have a Microsoft 365 E3 license.
You are in the process of configuring Microsoft Teams.
A company security policy states that users must not be able to add apps to Microsoft Teams.
You need to configure Microsoft Teams to meet the security requirement.
What should you configure?
A. The global app permission policy.
B. The global Teams policy.
C. The Org-wide Teams settings.
D. The global app setup policy.
Answer: D
Question: 47 Section 1
You work as a Microsoft 365 Administrator for your company. All users have Microsoft 365 E5 licenses.
All users use Microsoft Teams for collaboration.
You upload a custom app to Microsoft Teams. The custom app will be used by all users in the company.
You need to ensure that the custom app appears at the top of the app bar in Microsoft Teams.
Which of the following actions should you perform?
A. Configure the global app setup policy.
B. Create a configuration profile.
C. Configure the global app permission policy.
D. Configure the global Teams policy.
Answer: A
Question: 48 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
The company has several departments. You have configured a private team for each of the departments.
You configure an additional private team named Managers. The Managers team will contain all departmental
managers.
You need to ensure that the Managers team is not viewable in the Suggested Teams list.
What should you do?
A. Modify the member permissions for the Managers team.
B. Configure a new app permission policy.
C. Modify the Team discovery options for the Managers team.
D. Select the Hide option for the Managers team.
Answer: C
Question: 49 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
A developer in the company is developing a custom app to be used in Microsoft Teams.
The developer wants to test the app in Microsoft Teams before releasing the app for use by all company users. The
developer has a .zip file containing an app package for the custom app.
You need to enable the developer to upload the app to Microsoft Teams for testing. The app must available to the
developer only in Microsoft Teams.
What should you do?
A. Modify the global app setup policy.
B. Configure an app setup policy that applies to the developer only.
C. Modify the global app permission policy.
D. Configure an app permission policy that applies to the developer only.
Answer: B
Question: 50 Section 1
You work as a Systems Administrator for your company. The company has a subscription to Microsoft 365. All users
in your company have a Microsoft 365 E5 license.
All users in the company use Microsoft Teams for collaboration.
Users report that a team has been deleted in Microsoft Teams. The team was available yesterday.
You need to restore the deleted team.
Which tool should you use?
A. The Microsoft Teams admin center
B. The Microsoft Teams client app
C. The Azure Active Directory admin center
D. The Exchange Online admin center
Answer: C
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MS-740 Teams information source
MS-740 Teams information source :: Article CreatorMicrosoft groups attack Skips the Phish to bring Malware without delay
A bug in the newest version of Microsoft teams permits for external sources to ship files to an organization's employees although the software customarily blocks such undertaking, researchers have found. This supply risk actors an alternative to complex and costly phishing campaigns to convey malware into target businesses — but Microsoft may not be addressing it as a precedence.
Researchers Max Corbridge (@CorbridgeMax) and Tom Ellson (@tde_sec) from JUMPSEC Labs' pink group discovered a way to take advantage of the Microsoft groups external Tenants function to slip malware into files sent to an organization's personnel, consequently bypassing essentially all contemporary anti-phishing protections, they published in a blog submit posted this week.
"This vulnerability impacts each company the usage of teams within the default configuration," Corbridge wrote within the submit. "As such it has big competencies attain and will be leveraged with the aid of threat actors to pass many usual payload beginning protection controls."
teams is Microsoft's general hosted messaging and file-sharing app, which already turned into used with the aid of an estimated 91% of Fortune one hundred corporations earlier than the Covid-19 pandemic, in keeping with Microsoft monetary facts. during the pandemic, using teams multiplied even further, as many companies got here to rely on it to speak and collaborate with their far off workforce.
even though teams is typically used for communication between personnel within the equal firm, Microsoft's default configuration for teams allows for users from backyard the enterprise to reach out to its personnel, the researchers stated. here's where the chance arises for probability actors to take advantage of the app to convey malware, they referred to.
This can also be done by way of bypassing customer-aspect protection controls that stay away from exterior tenants from sending data —which during this case, could be malicious — to inner users, the researchers explained.
How the Microsoft teams make the most WorksThe vulnerability lies in a means that enables any Microsoft groups makes it possible for person with a Microsoft account to attain out to what are referred to as "external tenancies," the researchers explained. in this case, these tenancies would be any business or firm the use of Microsoft teams, which every have their own tenancy.
"clients from one tenancy are capable of send messages to users in a further tenancy," Corbridge defined. "When doing so, an 'exterior' banner looks alongside the name."
though some personnel might now not click on a message from an exterior supply, many would, some thing that Corbridge said the researchers already proved as a part of a crimson-crew engagement geared toward gaining an initial foothold in a shopper's atmosphere.
"here is especially true if the malicious party is impersonating a commonplace member of your organization and has purchased and registered a manufacturer-impersonation area, as crimson teams regularly do," he mentioned within the post.
though exterior tenants in groups are blocked from sending data to workforce in an extra firm — in contrast to their ability to ship data between personnel in a single corporation or tenancy — Corbridge talked about he and JUMPSEC's head of offensive safety Tom Ellson were in a position to pass this manage inside 10 minutes.
"Exploitation of the vulnerability became simple using a standard IDOR method of switching the interior and exterior recipient identification on the post request," Corbridge defined in the put up. "When sending the payload like this, it's definitely hosted on a SharePoint area and the target downloads it from there. It looks, although, in the target inbox as a file, not a link."
The researchers established their method in a mature customer atmosphere during a crimson-team activity remaining month and proven that it "allowed for a a whole lot extra essential, professional, and user-pleasant payload start avenue than common phishing journeys," he wrote.
A unhealthy & Impactful Collaboration App trojan horseThe worm gives a "doubtlessly profitable avenue" for risk actors as a result of how easy it's for them to bring malware to groups devoid of the need to craft socially-engineered email messages with malicious links or data and hope personnel take the bait and click on them, Corbridge wrote.
risk actors can simply purchase a site akin to a goal firm's and register it with Microsoft 365, as a result setting up a legitimate teams tenancy and never having to construct complicated phishing infrastructure after which count on personnel already savvy to phishing strategies to make a mistake, he pointed out.
by using exploiting the flaw, a malicious payload is served via a relied on Sharepoint area as a file in a goal's groups inbox. "As such, the payload inherits the have confidence recognition of Sharepoint, no longer a malicious phishing site," Corbridge wrote.
threat actors can also use social engineering and begin a conversation with an worker, which could lead to participation in a teams name, the sharing of displays, and extra, permitting them to conduct much more nefarious recreation or even convey the payload themselves, he delivered.
No Patch Coming: Mitigations & ProtectionsThe researchers mentioned the vulnerability to Microsoft, which validated its legitimacy however stated "it did not meet the bar for immediate servicing," Corbridge wrote.
To mitigate the malicious program themselves, corporations can evaluate if there's a enterprise requirement for exterior tenants to have permission to message body of workers and, if this is now not the case, to eradicate the alternative to achieve this in Microsoft groups Admin center > exterior access.
If a company does require conversation with external tenants however has most effective a handful of organizations with which employees constantly speak, directors can also use this container to exchange the team protection settings to only permit communique with certain enable-listed domains, the researchers referred to.
If neither of these mitigation alternatives is manageable for a company, directors can are trying teaching personnel on the probability of productivity apps akin to groups, Slack, Sharepoint, and others for launching social-engineering campaigns similar to the ones found in e-mail messages to support them steer clear of compromise.
organizations can additionally use net proxy logs to deliver signals or as a minimum baseline visibility into staff individuals accepting external-message requests, Corbridge added.
"The problem, at current, is popping this right into a beneficial piece of telemetry with usernames, and the message in query," however can give some idea of how common this transaction is inside an organization for knowledge mitigation, he acknowledged.
References
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