MB-910 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
EXAM CODE: MB-910
EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)
PASSING SCORE: 700/1000
Describe Dynamics 365 Marketing (15-20%)
Describe Dynamics 365 Sales (15-20%)
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Field Service (15-20%)
Describe shared features (20-25%)
Describe Dynamics 365 Marketing (15–20%)
Describe Dynamics 365 Marketing capabilities
• Describe the process for generating and scoring leads by using marketing forms and pages
• Describe how to target customers by using segments and subscription lists
• Describe email marketing concepts and processes
• Describe the process of automating marketing activities by using customer journeys
• Describe event management features and capabilities
• Describe real-time marketing concepts and processes
Describe marketing-related apps
• Describe the capabilities of Dynamics 365 Customer Insights
Describe the capabilities of Dynamics 365 Customer Voice
Describe Dynamics 365 Sales (15–20%)
Describe the Dynamics 365 Sales lifecycle
• Describe the lead management process
• Describe the opportunity management process
• Describe the quote lifecycle
• Describe order and invoice management
• Describe sales pipeline and forecasting concepts
Describe sales-related apps
• Describe capabilities of Dynamics 365 Sales Insights
• Describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service (15–20%)
Describe Dynamics 365 Customer Service components
• Describe knowledge management
• Describe the case lifecycle including service-level agreements (SLAs) and entitlements
• Describe how to use queues to manage work
• Describe Omnichannel for Customer Service
• Describe historical analytics
Describe Dynamics 365 Field Service (15–20%)
Describe Field Service capabilities
• Describe the work order lifecycle
• Describe capabilities of the inspections feature
Describe scheduling capabilities
• Describe resource and scheduling processes
• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)
• Describe customer assets and how to enable proactive customer asset maintenance by using
Connected Field Service
Describe shared features (20–25%)
Identify common customer engagement features
• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps
• Describe the Dynamics 365 customer engagement apps
• Describe customers and activities
Describe integration options
• Describe built-in reporting capabilities including dashboards, charts and views
• Describe Microsoft Teams integration capabilities
• Describe email capabilities including App for Outlook
• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps
• Describe options for analyzing data by using Power BI
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Question: 68
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. By default, all available currencies can be used.
B. By default, a base currency is available and other currencies can be added as needed.
C. Exchange rates are automatically updated.
D. Exchange rates need to be updated manually.
Answer: BD
Reference:
https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics-365-crm/
Question: 69
DRAG DROP -
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
ԣ Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
ԣ Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone
number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views
Question: 70
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Which solution should you use?
A. Microsoft Forms Pro
B. Power BI
C. Power Automate
D. Management Reporter
Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps
Question: 71
DRAG DROP -
A company implements Dynamics 365 Sales.
Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more
than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
Question: 72
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support
customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record.
Which mechanism should you use to attach the proposal?
A. Timeline attachment
B. Word template
C. Documents tab
Answer: C
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint-documents-document-
locations-in-dynamics-365- apps
Question: 73
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach
notes to the proposal.
You need to recommend an app for the company.
Which app should you recommend?
A. Microsoft Excel
B. Microsoft Outlook
C. Dynamics 365 Sales Insights
D. Microsoft Teams
Answer: D
Reference:
https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview
Question: 74
HOTSPOT -
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer https://docs.microsoft.com/en-us/power-
platform/admin/set-up-onenote-integration-in-dynamics-365
Question: 75
DRAG DROP -
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used
once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet
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MB-910 365 Practice Questions
MB-910 365 Practice Questions :: Article Creator32 Reference verify Questions you should definitely Ask
A job candidate may additionally ace the interview, but that doesn’t always make them a perfect employ. that you could superior remember an applicant’s compatibility along with your business through checking their references, notably if you ask the correct questions. We’ll share 32 reference investigate questions that center of attention on a candidate’s efficiency and what it was want to manipulate and work alongside them. These questions can help be certain a successful rent and a effective new group member.
what is a reference verify?A reference determine is when an organization reaches out to individuals who can shed mild on a job candidate’s strengths and talk to their qualifications. These contacts are typically old employers however additionally may consist of university professors, longtime colleagues and other individuals widespread with the applicant’s work.
As an supplier, you may find that reference exams aid paint a full picture of a potential rent. sadly, individuals lie on their resumes once in a while and latest qualifications they don’t truly possess. in case you ask your applicant’s professional references the right questions, you’ll be trained extra in regards to the candidate’s skills and skills than you could possibly from a standard job interview by myself.
Reference examine dreams consist of here:
With all of this assistance, you should have a simpler time picking out which candidates to circulation forward in the hiring method.
Reference tests can aid you avoid hiring horror stories and expensive personnel and administration headaches.
What guidance for those who ask a reference?When establishing your checklist of reference examine questions, you'll want to verify the assistance you want to ascertain about the job candidate. You may well be interested in the references’ insights concerning the candidate on these issues:
Some of those topics are extra appropriate to check with expert references; others can be extra appropriate to ask own references. for example, a former supervisor can communicate to how neatly a candidate operates as part of a crew, while a close buddy or mentor can describe the candidate’s pursuits, specialties and demeanor.
just as there are particular questions be sure to in no way ask a job candidate, there are questions you can’t ask a reference. You ought to best ask questions that pertain to the job; inappropriate questions can field your business to discrimination claims.
believe the following frustrating questions you'll want to on no account ask references:
Gathering references is a crucial step to making certain you make the most excellent hiring choices on your vacant positions. check out these different assistance for hiring the surest personnel to construct your team as without difficulty as possible.
32 reference examine inquiries to askNow that you simply recognize what assistance to request from a reference, you’re ready to increase your list of reference investigate questions. beneath are 32 typical reference investigate inquiries to use. You can also feel some don’t observe to your company, however remember to talk with your hiring manager before putting off any questions.
Introductory reference determine questionssimply as which you could talk together with your hiring supervisor about doubtlessly casting off definite questions from this checklist, that you would be able to focus on adding different questions. as long as any further questions shed mild on how your candidate would operate all over employment together with your company and also you don’t ask for private information, there’s an excellent opportunity you’re asking the appropriate questions.
Some candidates may wish more scrutiny than others. Some employers behavior heritage tests to examine job candidates and their credentials.
the way to conduct a reference investigatein case you decide to examine references for brand spanking new hires, put in force a proper procedure at your enterprise. this may streamline the procedure of acquiring your candidates’ references. From start to finish, your hiring crew may still observe these steps to habits an intensive reference investigate:
If an agency discovers that a job candidate misrepresented their qualifications or lied on their resume, they can rescind the job offer.
Reference assessments help employers make good hiring choicesReference exams give you an opportunity to fill gaps that arise when you’re getting to know a candidate all the way through the interview method. speaking to an applicant’s own references can let you know in the event that they’re the right fit and support you keep away from a costly dangerous employ. by way of allowing you to find the candidate’s management fashion or choosing how they’ll respond under drive, reference tests can tell you a good deal more than an interview by myself.
when you’ve conducted reference exams on all your job candidates, be sure to have all of the suggestions you deserve to make a decision which one is most desirable for the job and attain out with a proper job present letter. If the candidate accepts, congratulate them and your self — and start your onboarding procedure.
Natalie Hamingson contributed to this article.
References
Microsoft Dynamics 365 Fundamentals (CRM) Dumps
Microsoft Dynamics 365 Fundamentals (CRM) Test Prep
Microsoft Dynamics 365 Fundamentals (CRM) Latest Questions
Microsoft Dynamics 365 Fundamentals (CRM) Exam dumps
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