EX0-115 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
100% Money Back Pass Guarantee
EX0-115 PDF Sample Questions
EX0-115 Sample Questions
Exin
EX0-115
IT Service Management Foundation based(R) on ISO/IEC
20000
https://killexams.com/pass4sure/exam-detail/EX0-115
QUESTION: 120
Which process is responsible for supplying first-line support and assistance in daily
use of iT services?
A. Availability management
B. Incident management
C. Service level management
D. Service reporting
Answer: B
QUESTION: 121
The effects of a disaster onIT services can be severe. Measures should be taken to
prevent, detect, prepare for and mitigate these effects. Which process is responsible
for taking these measures?
A. Availability management
B. Information security management
C. Service continuity management
D. Service level management
Answer: C
QUESTION: 122
In many organizations, management tasks or parts of those tasks are performed by
third parties. Agreements are made with these parties that are expressed in
documents. What are these documents called?
A. Service level agreements (SLAs)
B. Operational level agreements (OLAs)
C. Service contracts
D. Underpinning contracts (UCs)
Answer: C
QUESTION: 123
When should the final closure of an Incident record be completed?
A. When all relevant information for classification and routing has been entered.
B. When the Incident has been dispatched outside the Service desk department.
C. When the Incident is solved and normal operation is restored.
D. When the user or customer has been given the opportunity to confirm that the
service is restored.
Answer: D
QUESTION: 124
One of the activities of Release and deployment management involves testing and
Release acceptance. When can Release management start with implementation
planning?
A. As soon as the documentation for managing and supporting the Release is also
complete and up to date.
B. As soon as the users have tested the Release.
C. As soon as Change management has approved the Release.
D. As soon as the technicians have tested the Release and no adverse impact of this
Release is expected in the rest of theIT infrastructure.
Answer: C
QUESTION: 125
Staff competencies and training needs shall be reviewed and managed. Why is this
necessary?
A. To enable employees to perform their role effectively
B. To help staff to further their career
C. To improve service reporting
D. To reduce the operational cost of the organization
Answer: A
QUESTION: 126
Which process is responsible for providing information about the IT infrastructure
to all other processes?
A. Capacity management
B. Change management
C. Configuration management
D. Problem management
Answer: C
QUESTION: 127
Which interested party will define Service level requirements?
A. Customer
B. End user
C. Service provider
D. Supplier
Answer: A
QUESTION: 128
What is the best definition of a Service management system?
A. ability to maintain availability of theIT infrastructure, services and supporting
organization to ensure these requirements are met consistently
B. mandatory Service management practices followed by everyone in the service
provider organizations
C. processes, procedures, responsibilities and resources for implementing Service
management
D. set of measures and procedures to ensure that the provided services continue to
fulfill the expectations of the customer
Answer: C
QUESTION: 129
Customer satisfaction measurement is an important activity in the Business
relationship management process. What is the objective of Customer satisfaction
measurement?
A. to enable the Service provider to gain information regarding the perception of
the customer and to identify improvements required
B. to gather information about potential new services that might be interesting for
the end users of the services
C. to optimize the relationship processes so that service levels are exceeded
D. to check if contractual obligations for customer satisfaction are being met
Answer: A
QUESTION: 130
How should the requirements for Service continuity and availability be identified?
A. These should be identified based upon historical data for major incidents and
their business impact on the organization.
B. These should be identified on the basis of customer satisfaction investigations, so
that the real user needs can be considered.
C. These should be identified based upon the business priorities, Service level
agreements (SLAs) and assessed risks.
D. These should be made up from service requirements and SLAs if available.
Answer: C
QUESTION: 131
According to the ISO/IEC 20000-1:2011 standard it is important that a process
exists to dealwith contractual disputes with suppliers. Which process is responsible
for the definition of this process?
A. Business relationship management
B. Contract management
C. Service level management
D. Supplier management
Answer: D
QUESTION: 132
What is the objective of the maintain and improve the SMS stage (Act)?
A. to improve the efficiency and effectiveness of the business
B. to improve the efficiency and effectiveness of the processes
C. to improve the efficiency and effectiveness of service provision
D. to improve the efficiency and effectiveness of service support
Answer: C
QUESTION: 133
Which Changes should be documented through formal change records?
A. infrastructure changes
B. change in business strategy
C. staff recruitment
D. user training
Answer: A
QUESTION: 134
When implementing a new version of an application both Change management and
Release management are involved. What is the responsibility of the Change
management process here?
A. Change management has the implementation and installation task in this phase.
B. Change management plays a coordinating role in this phase.
C. Change management must check whether the new application functions
properly.
D. Change Management draws up the Request for change (RFC) in this phase.
Answer: B
QUESTION: 135
What is an example of a Configuration item (CI)?
A. Location of a server
B. Name of the supplier of an Underpinning contract (UC)
C. Serial number
D. Service catalogue
Answer: D
QUESTION: 136
What is a valid reason for anIT service provider to adopt and implement the
ISO/IEC 20000 standard?
A. To adopt an integrated process approach to manage services
B. To adoptIT governance
C. To adopt an international standard on Information security management
D. To adopt the best practices ofIT service management
Answer: A
For More exams visit https://killexams.com/vendors-exam-list
Kill your exam at First Attempt....Guaranteed!
Killexams VCE Exam Simulator 3.0.9
Killexams has introduced Online Test Engine (OTE) that supports iPhone, iPad, Android, Windows and Mac. EX0-115 Online Testing system will helps you to study and practice using any device. Our OTE provide all features to help you memorize and practice test questions and answers while you are travelling or visiting somewhere. It is best to Practice EX0-115 Exam Questions so that you can answer all the questions asked in test center. Our Test Engine uses Questions and Answers from Actual IT Service Management Foundation based on ISO/IEC 20000 exam.
Online Test Engine maintains performance records, performance graphs, explanations and references (if provided). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. EX0-115 Test Engine is updated on daily basis.
Memorize to read EX0-115 Question Bank before attempting real exam
IT pros have created killexams.com Exin Certification boot camp. Many students have complained that there are too many questions in IT Service Management Foundation based on ISO/IEC 20000 exam dumps and Study Guide, and that they are simply too exhausted to take any more. Seeing killexams.com specialists create this comprehensive version of EX0-115 PDF Braindumps while still ensuring that every knowledge is covered after extensive study and analysis is a sight to behold. Everything is designed to make the certification process easier for candidates.
Latest 2023 Updated EX0-115 Real Exam Questions
The internet is filled with providers of Exam Braindumps for EX0-115, but most of them offer outdated and invalid Question Bank. To avoid wasting your time and money, it's important to research a valid and up-to-date real questions provider on the internet. Killexams.com is a trusted option for those who don't want to spend hundreds of dollars on an invalid course. You can visit the website and download 100% free EX0-115 Question Bank sample questions to see the quality for yourself. Once you're satisfied, register and get a 3-month account to download the latest and valid EX0-115 real questions, which contains actual EX0-115 exam questions and answers. You should also get the EX0-115 VCE exam simulator for practice tests. You can copy the EX0-115 exam dumps PDF to any device and read and memorize the real EX0-115 questions while on vacation or traveling. This saves a lot of your precious time and gives you more time to study EX0-115 questions. Practice EX0-115 real questions with the VCE exam simulator repeatedly until you achieve a 100% score. When you feel confident, go straight to the test center for the real EX0-115 exam.
Tags
EX0-115 dumps, EX0-115 braindumps, EX0-115 Questions and Answers, EX0-115 Practice Test, EX0-115 Actual Questions, Pass4sure EX0-115, EX0-115 Practice Test, Download EX0-115 dumps, Free EX0-115 pdf, EX0-115 Question Bank, EX0-115 Real Questions, EX0-115 Cheat Sheet, EX0-115 Bootcamp, EX0-115 Download, EX0-115 VCE
Killexams Review | Reputation | Testimonials | Customer Feedback
The fast answers in the killexams.com guide made my coaching much more manageable. I was able to finish 75 out of 80 questions correctly in the stipulated time, managing 80%. My aspiration was to be authorized to take the EX0-115 exam, and killexams.com Questions and Answers guide helped me achieve this two weeks in advance of the exam.
Martin Hoax [2023-4-28]
I'm not a fan of online resources like killexams.com because they're often published by untrustworthy individuals who mislead me into studying things I don't need and missing things I should be focusing on. However, killexams.com Questions and Answers is completely trustworthy and helped me overcome my EX0-115 exam preparation. I passed this exam on the second attempt and scored 87% marks. Thank you, killexams.com.
Martin Hoax [2023-6-23]
I scored 88% marks on the EX0-115 exam. A friend recommended using killexams.com's Questions and Answers because she had passed her exam using them. All the dumps were highly satisfactory. Enrolling for the EX0-115 exam was easy, but then came the tough part. I had a few options: either enroll in a course and give up my part-time job or take the exam by myself and continue working.
Shahid nazir [2023-6-8]
More EX0-115 testimonials...
EX0-115 Foundation guide
EX0-115 Foundation guide :: Article CreatorWelcome ebook
Welcome to BleepingComputer, a free group where people like yourself come together to talk about and learn the way to make use of their computer systems in an environment it is each useful and welcoming. With over 700,000 registered members asking and answering questions, BleepingComputer.com has become a bright and energetic community of like-minded people. Now it is your turn to turn into a part of this journey.
BleepingComputer is paid for absolutely by means of commercial earnings and the group of workers are all volunteers. What this skill is that any guide and assistance you get hold of from this website is absolutely free. sounds like a great deal, correct? Let's make it sweeter then; as a registered consumer you are going to also not see any adverts at all on this site! What are you anticipating? learn the way to get began asking questions and helping others in the boards with the simple guidance below:
Create a free account:before that you could use the boards it is required that you simply first create a free account. To beginning the technique of growing your free account click on on right here link:
click right here to create a free account!
Search the boards for connected topics from different participants:to search the forums, quite simply click on on the quest hyperlink present in the Member bar at the true of every page on this website. in the event you click on on this link you'll reach a web page in an effort to assist you to search the discussion board for key terms that you just enter. When the forum has complete browsing you should be introduced with a list of themes that comprise your key phrase. which you can then click on on the subject hyperlinks to examine them. If this step doesn't resolve your query; proceed on to the next step the place you are going to publish your question.
hint: When browsing use selected, as opposed to prevalent, key terms to be able to first-class tune your search.
choose the forum class through which you would want to ask a query:The boards at BleepingComputer.com are categorised by way of field rely. therefore, earlier than asking a query in the boards, you must first opt for the class that most suitable fits your query. First, go to the boards by using journeying the URL https://www.bleepingcomputer.com/boards/ or by means of clicking on the discussion board tab discovered on the top of every page. Then scroll in the course of the forum classes until you locate one which matches the discipline of your question. if you locate that forum, click on its title so one can bring you into the certain discussion board you selected.
Ask a brand new query in the selected discussion board class:after you have chosen the discussion board class wherein you would want to ask a question, click on the birth New topic button detailed with the aid of the eco-friendly arrow within the picture below.
Fill in the details of your new query:you'll now be at the monitor the place you enter the content material and particulars of your question. the primary factor you'll want to do is enter a descriptive topic title in the subject Title container as shown in the picture under
upon getting entered the title, you may then enter the exact query you are asking as shown beneath. When entering your query please be as certain as possible and encompass guidance similar to your operating device and the actual error messages you may be receiving.
next, be sure you be sure you set a checkmark in the comply with this topic? checkbox as proven under. this may inform the discussion board utility to email you when a person replies to your subject.
finally, you submit your query to the boards by clicking on the put up New topic button as show below.
vital!
BleepingComputer.com is a friendly and polite environment. With this in intellect, there are just a few guidelines you deserve to observe:
BleepingComputer has many positive elements to support optimize and retain your computer trouble free. These components are outlined below.
References
IT Service Management Foundation based on ISO/IEC 20000
IT Service Management Foundation based on ISO/IEC 20000 Exam dumps
IT Service Management Foundation based on ISO/IEC 20000 Exam Cram
IT Service Management Foundation based on ISO/IEC 20000 Exam dumps
IT Service Management Foundation based on ISO/IEC 20000 boot camp
IT Service Management Foundation based on ISO/IEC 20000 braindumps
IT Service Management Foundation based on ISO/IEC 20000 Free PDF
IT Service Management Foundation based on ISO/IEC 20000 cheat sheet
Frequently Asked Questions about Killexams Braindumps
All actual test questions of EX0-115 exam! Are you kidding?
Yes, it looks like we are kidding but it is true. All the EX0-115 actual questions are included in the braindumps with VCE practice tests. That will prepare you enough to answer all the questions in the exam and get good marks.
Can I pass the EX0-115 exam in one week?
One week is more than sufficient if you daily practice with killexams EX0-115 dumps and spare more time to study. These questions and answers are very easy to memorize and practice. The more you practice, the more you feel confident about the actual test.
Which website provides latest EX0-115 syllabus?
Killexams.com provides the latest syllabus of EX0-115 exams. You can visit the EX0-115 exam page at killexams and get the information about the latest syllabus, course contents, EX0-115 exam objectives, and Exam Details. You can download the latest EX0-115 exam dumps by registering for the full version of the exam.
Is Killexams.com Legit?
Of course, Killexams is completely legit and even fully reliable. There are several attributes that makes killexams.com genuine and legitimized. It provides up to date and hundred percent valid exam dumps made up of real exams questions and answers. Price is surprisingly low as compared to the vast majority of services on internet. The questions and answers are modified on regular basis having most recent brain dumps. Killexams account set up and merchandise delivery is really fast. Data downloading is actually unlimited and incredibly fast. Service is available via Livechat and E-mail. These are the characteristics that makes killexams.com a sturdy website that offer exam dumps with real exams questions.
Other Sources
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Study Guide
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 course outline
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Study Guide
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 boot camp
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 test prep
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 answers
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 braindumps
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 information source
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 book
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Cheatsheet
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Actual Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 outline
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 test
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 exam dumps
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 PDF Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 boot camp
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 cheat sheet
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 exam
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 exam success
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Exam Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Dumps
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 information hunger
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Real Exam Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 education
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Exam Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Exam Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 book
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 outline
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 information hunger
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Exam Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 Actual Questions
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 exam format
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 answers
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 tricks
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 test
EX0-115 - IT Service Management Foundation based on ISO/IEC 20000 exam format
Which is the best dumps site of 2023?
There are several Questions and Answers provider in the market claiming that they provide Real Exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2023 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf download sites or reseller sites. That is why killexams update Exam Questions and Answers with the same frequency as they are updated in Real Test. Exam Dumps provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain Question Bank of valid Questions that is kept up-to-date by checking update on daily basis.
If you want to Pass your Exam Fast with improvement in your knowledge about latest course contents and topics, We recommend to Download PDF Exam Questions from killexams.com and get ready for actual exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in Questions and Answers will be provided in your Download Account. You can download Premium Exam Dumps files as many times as you want, There is no limit.
Killexams.com has provided VCE Practice Test Software to Practice your Exam by Taking Test Frequently. It asks the Real Exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take Actual Test. Go register for Test in Test Center and Enjoy your Success.
Important Braindumps Links
Below are some important links for test taking candidates
Medical Exams
Financial Exams
Language Exams
Entrance Tests
Healthcare Exams
Quality Assurance Exams
Project Management Exams
Teacher Qualification Exams
Banking Exams
Request an Exam
Search Any Exam