78201X Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Test Details:
- Exam Name: Avaya 78201X Avaya IP Office Platform Support Certified
- Exam Format: Multiple-choice questions
- Exam Duration: 90 minutes
- Passing Score: 70%
- Prerequisites: None
- Certification Validity: 2 years
Course Outline: Avaya 78201X Avaya IP Office Platform Support Certified
I. Introduction to Avaya IP Office Platform
A. Overview of Avaya IP Office architecture and components
B. IP Office software versions and licensing
C. Understanding IP Office edition and deployment options
II. IP Office Installation and Configuration
A. Hardware installation and configuration
B. IP Office Manager administration tool
C. System and user configuration
III. IP Office System Management
A. Backup and restore procedures
B. System monitoring and troubleshooting
C. Software upgrades and patches
IV. IP Office Call Routing and Features
A. Incoming and outgoing call routing
B. Hunt groups and call queuing
C. Voicemail and auto-attendant configuration
V. IP Office Unified Communications
A. User and device profiles
B. SIP and H.323 trunks configuration
C. Presence and instant messaging setup
VI. IP Office Integration and Mobility
A. Integrating with third-party applications and systems
B. Configuring Avaya Equinox and Avaya Communicator
C. Mobile and remote worker setup
VII. IP Office Troubleshooting and Support
A. Identifying and resolving common IP Office issues
B. Diagnosing connectivity and call quality problems
C. Avaya support resources and escalation processes
Exam Objectives:
- Understand the architecture and components of Avaya IP Office Platform
- Install and configure IP Office hardware and software
- Manage IP Office systems, including backup, monitoring, and upgrades
- Configure call routing, voicemail, and unified communications features
- Integrate IP Office with third-party applications and systems
- Troubleshoot common IP Office issues and utilize support resources effectively
Syllabus:
The syllabus for the Avaya 78201X Avaya IP Office Platform Support Certified course will cover the following topics:
- Introduction to Avaya IP Office Platform
- IP Office Installation and Configuration
- IP Office System Management
- IP Office Call Routing and Features
- IP Office Unified Communications
- IP Office Integration and Mobility
- IP Office Troubleshooting and Support
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78201X PDF Sample Questions
78201X Sample Questions
Question: 41
Which default short code is used to toggle the modem function on the analog trunk card?
A. *9000*
B. #9000*
C. *9000#
D. #9000#
Answer: A
Question: 42
A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve
voicemail messages, and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. MAP
C. HTTP
D. MAPI
Answer: D
Question: 43
By which method are alarm notifications sent to an IP Office support engineer?
A. SSA
B. SMTP
C. TFTP
D. System Monitor
Answer: B
Question: 44
Calls into the IP500 V2 are not ringing to the expected user.
Which statement describes how the call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system is idle and place test calls so you can hear which telephone is ringing.
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Answer: B
Question: 45
What does "IMAP support" mean in the IP Office UMS service?
A. A user can see/listen to voicemail messages via Web browser.
B. A user can receive voicemail messages only using MS Outlook.
C. All messages are forwarded to a user e-mail account and deleted on their telephone.
D. A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus Notes programs running on
their P
F. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
Answer: B
Question: 46
A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the
Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?
A. The user does not have the correct profile configured.
B. The new Codecs are not supported.
C. The user is not configured as an agent.
D. The IP Office is only an Essential Edition.
Answer: D
Explanation:
References: https://downloads.avaya.com/css/P8/documents/101005862
Question: 47
A customer has a requirement to prevent certain users from dialing out after 5 PM; they can only dial the emergency
number and internal extensions.
Which two programming options can you use to achieve this? (Choose two.)
A. Time Profiles
B. Source Number
C. Account Codes
D. User Rights
E. System short Codes
Answer: D,E
Explanation:
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References: http://mytechreferenceph.blogspot.co.za/2015/07/creating-call-restrictions-in-avaya-ip.html
Question: 48
A customer with Server Edition has the capacity to register five consoles simultaneously,
and wants to increase it to seven.
Which action is needed to complete this increase?
A. Add a Preferred license.
B. Upgrade to Select Mode.
C. Add five receptionist licenses.
D. Upgrade to the latest software version.
Answer: A
Question: 49
You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones
are plugged into the unit.
Why are two ports in one of the modules green?
A. There is a Combo Card in the chassis.
B. The operating system is up, and someone is administering the system.
C. The device has power and passed self-test.
D. LAN1 and LAN2 are disconnected.
Answer: A
Question: 50
When a voicemail message is left for a user, where are the voice files held if the customer is using Embedded
Voicemail?
A. on the User PC
B. on the SD card
C. on the voicemail server
D. on the UCM
Answer: B
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78201X Support techniques
78201X Support techniques :: Article Creatorchance management strategies for energetic traders
possibility management helps cut down losses. it will probably additionally help protect merchants' money owed from losing all of its cash. The chance happens when merchants endure losses. If the chance can be managed, merchants can open themselves up to making cash out there.
it's a necessary however regularly not noted prerequisite to successful lively trading. in any case, a trader who has generated immense earnings can lose it all in exactly one or two bad trades without a proper chance administration strategy. So how do you improve the best suggestions to curb the hazards of the market?
this article will discuss some essential options that can be used to offer protection to your trading earnings.
Key TakeawaysAs chinese language military popular solar Tzu's famously mentioned: "every fight is gained earlier than it is fought." This phrase implies that planning and strategy—no longer the battles—win wars. similarly, a hit merchants often quote the phrase: "Plan the trade and trade the plan." similar to in struggle, planning forward can often imply the difference between success and failure.
First, be sure your broker is correct for prevalent trading. Some brokers cater to purchasers who trade sometimes. They can charge excessive commissions and do not offer the appropriate analytical tools for active merchants.
cease-loss (S/L) and take-earnings (T/P) aspects represent two key ways wherein traders can plan forward when buying and selling. a success merchants recognize what cost they're inclined to pay and at what price they're inclined to promote. they can then measure the resulting returns towards the chance of the inventory hitting their dreams. If the adjusted return is excessive adequate, they execute the alternate.
Conversely, unsuccessful merchants regularly enter a change without needing any theory of the features at which they will promote at a earnings or a loss. Like gamblers on a lucky—or unfortunate—streak, emotions start to take over and dictate their trades. Losses often provoke individuals to hold on and hope to make their funds lower back, while profits can entice traders to imprudently dangle on for much more gains.
trust the One-percent Rulelots of day merchants comply with what's called the one-percent rule. basically, this rule of thumb means that you should never put more than 1% of your capital or your trading account right into a single trade. So if in case you have $10,000 in your trading account, your place in any given instrument will not be more than $a hundred.
This method is standard for traders who have money owed of lower than $100,000—some even go as high as 2% in the event that they can afford it. Many merchants whose accounts have larger balances can also choose to go along with a lessen percent. that is as a result of as the size of your account raises, so too does the position. The greatest strategy to maintain your losses in verify is to keep the guideline under 2%—from now on and you'll be risking a substantial amount of your buying and selling account.
atmosphere cease-Loss and Take-income facetsA stop-loss factor is the rate at which a dealer will sell a inventory and take a loss on the change. This often occurs when a alternate does not pan out the way a trader hoped. The aspects are designed to stay away from the "it's going to come returned" mentality and limit losses before they strengthen. for example, if a inventory breaks under a key aid degree, merchants regularly promote as quickly as feasible.
then again, a take-earnings aspect is the fee at which a trader will sell a stock and take a earnings on the trade. this is when the further upside is proscribed given the dangers. as an instance, if a inventory is approaching a key resistance stage after a big circulate upward, traders may also are looking to promote earlier than a length of consolidation takes location.
how to greater effectively Set cease-Loss elementssurroundings stop-loss and take-earnings features is often achieved the usage of technical analysis, but simple evaluation can additionally play a key role in timing. for instance, if a dealer is protecting a inventory forward of revenue as pleasure builds, they may additionally are looking to sell before the information hits the market if expectations have become too excessive, despite even if the take-income rate has been hit.
moving averages represent probably the most typical approach to set these elements, as they're convenient to calculate and commonly tracked with the aid of the market. Key relocating averages consist of the 5-, 9-, 20-, 50-, a hundred- and 200-day averages. These are highest quality set by way of applying them to a inventory's chart and selecting even if the stock cost has reacted to them in the past as both a support or resistance degree.
another awesome option to location cease-loss or take-earnings ranges is on help or resistance trend lines. These may also be drawn via connecting old highs or lows that passed off on giant, above-average extent. The secret is choosing degrees at which the rate reacts to the style traces or relocating averages and, of path, on excessive extent.
When setting these aspects, here are some key considerations:
setting cease-loss and take-earnings features are also quintessential to calculate the expected return. The importance of this calculation can not be overstated, as it forces merchants to believe through their trades and rationalize them. It also offers them a scientific solution to examine a lot of trades and select only the most ecocnomic ones.
This may also be calculated the usage of right here formulation:
[(Probability of Gain) x (Take Profit % Gain)] + [(Probability of Loss) x (Stop-Loss % Loss)]
The outcome of this calculation is an anticipated return for the energetic dealer, who will then measure it against different alternatives to investigate which stocks to trade. The chance of profit or loss can be calculated through the use of old breakouts and breakdowns from the guide or resistance levels—or for experienced merchants, by means of making an informed guess.
Diversify and HedgeMaking certain you benefit from your trading skill under no circumstances placing your whole eggs in a single basket. if you put your entire money into one conception, you're surroundings your self up for a big loss. bear in mind to diversify your investments—across each industry sector in addition to market capitalization and geographic vicinity. now not only does this help you manipulate your chance, but it surely also opens you up to more alternatives.
You may also also find yourself needing to hedge your position. believe a inventory position when the outcomes are due. You may agree with taking the opposite place via alternatives, that could help give protection to your position. When buying and selling activity subsides, which you can then unwind the hedge.
draw back Put alternativesif you're authorised for alternatives buying and selling, buying a downside put option, now and again called a shielding put, can also be used as a hedge to stem losses from a exchange that turns bitter. A put alternative gives you the appropriate, however now not the responsibility, to sell the underlying inventory at a specified priced at or earlier than the choice expires. for this reason, if you personal XYZ stock for $a hundred and purchase the six-month $eighty put for $1.00 per alternative in premium, you then could be without difficulty stopped out from any price drop under $seventy nine ($80 strike minus the $1 top rate paid).
what's lively buying and selling?lively trading potential regularly attempting to take advantage of short-term cost fluctuations. You’re not purchasing stocks for retirement. The purpose is to grasp them for a limited amount of time and take a look at to take advantage of the fashion. active merchants are named as such because are commonly in and out of the market.
What Are the possibility management ideas Used through lively merchants?concepts that active traders use to control possibility include finding the right broking service, pondering before appearing, setting stop-loss and take-income features, spreading bets, diversifying, and hedging.
what is the 1% Rule in trading?The 1% rule calls for that traders never possibility greater than 1% of their complete account value on a single alternate. In a $10,000 account, that doesn’t imply you could simplest make investments $one hundred. It ability you shouldn’t lose greater than $one hundred on a single alternate.
How Do I turn into a successful lively dealer?To turn into a a success lively trader you must be mindful fiscal markets and be familiar with the various equipment used to examine expense actions. You have to also have enough capital and time to alternate and be capable of keeping your emotions in check. The secret is having a technique and sticking to it. And, if you are looking to be a hit over the long term, spreading out your bets.
active trading isn’t for everybody. despite what you might also hear, it isn’t effortless and warranted to generate satisfactory cash that you should quit your day job. think carefully, delivery small, and try simulating some trades on a check account earlier than inserting your cash on the line.
The final analysistraders should still all the time be aware of after they plan to enter or exit a alternate earlier than they execute. through the use of stop losses conveniently, a trader can lower now not most effective losses however also the number of times a trade is exited needlessly. In conclusion, make your battle plan forward of time and maintain a journal of your wins and losses.
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