600-455 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Exam Name
:
Designing Cisco Unified Contact Center Enterprise
Exam Number :
600-455 UCCED
Exam Duration :
75 minutes
Questions in Exam :
65-75
Passing Score :
Variable (750-850 / 1000 Approx.)
Recommended Training :
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Exam Registration :
PEARSON VUE
Real Questions :
Cisco 600-455 Real Questions
VCE Practice Test :
Cisco Unified Contact Center Enterprise Specialist Practice Test
Describe the Features and Functionality of the Cisco Unified CCE Solution 23%
1. Describe the role of Cisco Unified Communications Manager in Cisco Unified CCE
2. Describe the role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE
3. Describe the role of congestion control in Cisco Unified CCE
4. Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE
5. Describe the role of CTI in Cisco Unified CCE
6. Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE
7. Describe the role of high priority traffic in Cisco Unified ICM
8. Describe the methods available to configure and use precision routing
9. Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE
10. Describe the role of Cisco Outbound Option in Cisco Unified CCE
11. Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality
Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution 11%
1. Describe the Cisco Unified Communications Manager originated calls to Cisco Unified Customer Voice Portal
2. Describe the Cisco Unified Communications Manager options for transfer calls to agents involving SIP trunks
3. Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager
4. Describe the impact of the multiline automatic call distributor functionality of Cisco Unified CCE on Cisco Unified Communications Manager
5. Describe the cluster over the WAN consideration for Cisco Unified Communications Manager
6. Describe the Cisco Unified Communications Manager redundancy options for centralized deployment
7. Describe the methods available to maintain end to end reporting for transferred calls
Identify the Network Design Considerations in a Cisco Unified CCE Solution 19%
1. Explain the failure scenarios with geographically separated Cisco Unified CCE deployments
2. Describe the quality of service usage within Unified Contact Center Enterprise solution
3. Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution
4. Describe the basic deployment models for the Cisco Unified CCE solution (single-site, multisite centralized, and multisite distributed)
5. Explain network requirements for the Cisco Unified Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution
6. Describe Cisco Finesse failover scenarios
7. Describe the factors that impact Cisco Unified Intelligence Center bandwidth usage
8. Describe the Test Other Side method used in Unified Intelligent Contact Management
9. Describe the high-availability options of all components supported in the Cisco Unified CCE solution
Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution 23%
1. Explain call type usage within Cisco Unified ICM in Cisco Unified CCE solution
2. Describe the design consideration for administrative workstations when Unified CCE is deployed into two data centers (geographically separated)
3. Describe the impact for re-qualify call node in Cisco Unified ICM script
4. Describe the Cisco Unified Boarder Element and SIP proxy functionality within Cisco Unified CCE solution
5. Describe Post Call Survey functionality and its call flow
6. Describe Whisper Announcement functionality and its call flow
7. Describe Courtesy Call back functionality and its call flow
8. Describe Cisco Finesse features and its third-party gadgets
9. Describe the Cisco Finesse workflow
10. Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution
Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components
13%
1. Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources
2. Explain how Erlang calculations are used as part of the sizing for contact center resources
3. Describe the Packaged CCE capacity
4. Describe the sizing consideration for SIP proxy methods
5. Describe the factors that are used to size the components of the Cisco Unified CCE solution — including Cisco Unified Communications Manager, Cisco Unified CVP, and Cisco Unified ICM components, such as peripheral gateway, router, logger, and administrative workstations
6. Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution
Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components
11%
1. Identify the VMware supported features
2. Describe the configuration considerations for NIC in virtualization environment
3. Describe the Cisco Unified Computing System B_Series fabric interconnection and the upstream network connectivity
4. Describe the design considerations for Cisco Unified CCE running on the Cisco Unified Computing System B_Series
5. Describe the design considerations for upstream IP switches when using the Cisco Unified Computing System C_Series
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Question #77
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers
and loggers). If
Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
A. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
B. Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router
Side B goes idle
C. There is no ability to make ICM configuration changes at Side B
D. The Call Router Side A stays active, while Call Router Side B goes idle
E. The Call Router Side B stays active, while the Call Router Side A goes idle
Answer: CD
Question #78
Which statement about the Cisco UCCE solution in the virtualized environment is true?
A. VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported
B. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model
C. Cisco UCS VIC can be used on UCS C series TRC models
D. Spec-based virtualized servers based on Intel E5 26xx cpu family at speed 2.40 GHz is supported
Answer: D
Question #79
Which setup is correct when you configure the Cisco UCS B VICs to reach the Fabric Interconnect Switches for the Cisco UCCE on UCS B
deployments?
A. Disable the Fabric Failover only when the UCS B FI connects to a Disjointed L2 domain in the upstream network
B. Enable the Fabric Failover to reach both Fabric Interconnect A and B in HA paths
C. Disable the Fabric Failover option.
D. Enable the Fabric Failover only when the UCS B FI connects to a Common L2 domain in the upstream network
Answer: C
Question #80
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new
redundancy requirements for Administration. Which option is the recommended configuration?
A. 1 - Primary AW, 1 - Secondary AW
B. 1 - Primary AW, 1 – Administration Client
C. 1 - Secondary AW, 1 – Administration Client
D. 2 - Primary Administration Client, 1 - Secondary Administration Client
Answer: A
Question #81
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and
desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
A. The Cisco Finesse server automatically signs the agent out of the system
B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap
TCL script, answers the call, and forwards it to the hunt group
C. Agents continue to have access to historical reports
D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the
communication manager
Answer: AD
Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
A. after a supervisor has transferred the call
B. after a supervisor has selected a talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Answer: D
Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the
WAN deployments?
A. SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
B. under no circumstances
C. MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the
WAN circuits is less than 500 ms.
D. MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B
Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
A. Up to maximum agent capacity for historical report using live data
B. 100 concurrent Historical reports
C. 800 concurrent Real-time reports
D. 400 concurrent Real-time reports
E. 400 concurrent Historical reports
Answer: AD
Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
B. PCS lets you schedule a call to the caller at a later time
C. For reporting purposes, the PCS call has the same call key information
D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
E. SIP REFER call flow is required to trigger PCS
F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the
agent creates after the transfer is not included in the PCS context
Answer: ADF
Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a
vCPU is true?
A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the
available CPU of the host (there is spare room in CPU computing resources).
B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in
MHz on each server host.
C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the
available memory of the host.
D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in
MHz on each server
Answer: B
Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column
represents?
A. number of agents assigned to the queue who are on inbound calls
B. number of calls handled by the agents associated with that queue
C. number of agents assigned to the queue who are on outbound calls
D. number of agents assigned to the queue who are on internal consult calls
Answer: D
Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP
REFER? (Choose three.)
A. SIP trunk alternate destination routing (ADR) must be disabled for REFER
B. An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
C. Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
D. Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
E. Unified ICM sends Unified CVP a routing label with a format of rfXXXX
F. Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE
Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
A. demarcation point between networks
B. centralized dial plan
C. SIP VXML voice browser
D. N+1 or N:N redundancy
E. load balancer for HTTP and SIP
Answer: BD
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600-455 Unified book
600-455 Unified book :: Article CreatorUnified Tax credit: Definition and bounds
what is the Unified Tax credit?The unified tax credit, or unified switch tax, is obtainable to all U.S. taxpayers by using the inner revenue service (IRS) and combines two separate lifetime tax exemptions for present and estate taxes. The combined exemption restrict applies to taxable presents you're making to others all over your lifetime, inter vivos presents, and property you leave to beneficiaries as testamentary transfers.
Key Takeawaysindividuals who supply gigantic assets to one more whereas dwelling may face gift taxes. assets left for beneficiaries after dying can be area to property taxes. The unified tax credit sets an quantity that individuals can present during their lifetime and bequeath to heirs before any gift and property taxes apply.
The donor is liable for paying the gift tax; despite the fact, the recipient may conform to pay the tax in its place. if you are because this category of association, contact a tax professional for tips.
The unified tax credit rolls the reward and estate tax exclusions into one tax equipment and reduces the individual's or estate's tax invoice, dollar-for-dollar. an individual or couple who gifts some of their assets may need to file a gift tax return if the cost of the property is higher than the annual exclusion quantity. presents made to charities or to pay one other grownup's scientific or lessons costs are exempt from present tax return necessities.
Annual present Tax ExclusionMost taxpayers can reward up to $16,000 in 2022 and $17,000 in 2023 without notifying the IRS.The annual exclusion is per adult, so married couples submitting collectively can gift as much as $32,000 in 2022 or $34,000 in 2023 without submitting a present tax return. if you give more than $17,000 in 2023, you have to reveal the present on kind 709. Doing so doesn't necessarily mean you're going to owe taxes on the volume, however the price over $17,000 may also count number towards your lifetime exemption.
a few kinds of transfers don't seem to be area to present tax necessities:
in keeping with the IRS, a present is "any switch to a person, both directly or indirectly, where full consideration (measured in cash or funds's worth) is not bought in return."
Federal estate Tax quotesThe 2022 federal tax law applies the property tax above $12.06 million. individuals can pass $12.06 million to their heirs, and couples can switch twice that devoid of paying tax. For 2023, the exemption is $12.ninety two million for individuals and $25.84 million for married couples filing jointly.
most effective a percent of estates in the U.S. is value greater than these exemption thresholds. for those that are, federal estate tax prices observe to any quantity above the exemption thresholds. The federal property tax maxes out at forty% for taxable quantities above $1 million. right here's a glance at how the tax accumulates as the taxable quantity increases:
Unified fee schedule Taxable amount estate Tax expense What Your property Owes $0 - $10,000 18% $0 base tax + 18% of taxable volume $10,001 - $20,000 20% $1,800 base tax + 20% of taxable volume $20,001 - $forty,000 22% $three,800 base tax + 22% of taxable volume $40,001 - $60,000 24% $8,200 base tax + 24% of taxable quantity $60,001 - $80,000 26% $13,000 base tax + 26% of taxable amount $80,001 - $100,000 28% $18,200 base tax + 28% of taxable amount $100,001 - $one hundred fifty,000 30% $23,800 base tax + 30% of taxable quantity $a hundred and fifty,001 - $250,000 32% $38,800 base tax + 32% of taxable volume $250,001 - $500,000 34% $70,800 base tax + 34% of taxable amount $500,001 - $750,000 37% $155,800 base tax + 37% of taxable quantity $750,001 - $1,000,00039% $248,300 base tax + 39% of taxable quantity Above $1,000,00040% $345,800 base tax + 40% of taxable quantity Unified credit and ProbateThe probate procedure can also be costly, so some americans use the unified tax credit to save on estate taxes after their deaths. The credit score isn't used for reducing present taxes right through the individual's lifetime but as an alternative used on the inheritance amount bequeathed to beneficiaries after dying.
To take talents of this lifetime credit, beneficiaries or the decedent’s property executor need to finished IRS form 706, which is used to investigate the estate tax imposed with the aid of Chapter 11 of the inner earnings Code (IRC).
Taxpayers can use the unified tax credit score before or after death or both. sustain on the annual gift exclusion and gift and estate tax exemption considering tax legal guidelines alternate periodically.
what's the reward Tax Exclusion for 2022 and 2023?For 2022, the exclusion is $16,000, and $17,000 in 2023. The annual amount that you can present to a significant other who is not a U.S. citizen is $164,000 and $one hundred seventy five,000 in 2023.
what is the reward and property Tax Exemption for 2022 and 2023?For 2022, the exemption is $12.06 million or $24.12 million if you're married and filing collectively. For 2023, the exemptions are $12.92 million and $25.eighty four million, respectively.
Which States Have an estate Tax?moreover the federal estate tax imposed on all states, twelve states and the District of Columbia impose state property taxes. At 20%, Hawaii and Washington have the highest correct property tax rates. Illinois, Maryland, Massachusetts, Minnesota, ny, Oregon, Rhode Island, Vermont, and the District of Columbia have a desirable tax cost of sixteen%. Connecticut and Maine share the lowest tax rate, 12%.
The base lineThe unified tax credit score is available to all U.S. taxpayers through the IRS and combines two separate lifetime tax exemptions for gift and estate taxes. The mixed exemption limit applies to taxable gifts you are making to others all through your lifetime and assets you leave to beneficiaries. Most taxpayers can present as much as $sixteen,000 in 2022 and $17,000 in 2023 devoid of notifying the IRS, but thresholds can also trade annually. Taxpayers can use the unified tax credit before or after demise or both.
References
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