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Exam Detail:
The 76940X Avaya Converged Platform Support test is part of the Avaya Certified Support Specialist certification track. This test focuses on validating the knowledge and skills of candidates in supporting Avaya's Converged Platform solutions. Here are the test details for the 76940X certification:

- Number of Questions: The exact number of questions may vary, but the test typically consists of multiple-choice and scenario-based questions.

- Time Limit: The time allotted to complete the test is 90 minutes.

Course Outline:
The course outline for the Avaya Converged Platform Support certification covers various Topics related to supporting Avaya's Converged Platform solutions. The Topics typically included in the course outline are as follows:

1. Avaya Converged Platform Overview:
- Understanding the components and architecture of Avaya's Converged Platform.
- Exploring the features and capabilities of Avaya's Converged Platform solutions.

2. Support Fundamentals:
- Familiarizing with the support processes and methodologies for Avaya's Converged Platform.
- Understanding the roles and responsibilities of a support specialist.

3. Troubleshooting and Issue Resolution:
- Developing troubleshooting techniques for identifying and resolving issues related to Avaya's Converged Platform.
- Applying best practices for problem isolation and resolution.

4. System Monitoring and Maintenance:
- Monitoring the performance and health of Avaya's Converged Platform.
- Performing routine maintenance tasks and proactive system monitoring.

5. Software Upgrades and Patches:
- Understanding the process of software upgrades and patches for Avaya's Converged Platform.
- Ensuring compatibility and minimizing downtime during upgrade procedures.

Exam Objectives:
The objectives of the 76940X Avaya Converged Platform Support test are as follows:

- Assessing candidates' understanding of Avaya's Converged Platform components, features, and capabilities from a support perspective.
- Evaluating candidates' proficiency in troubleshooting and issue resolution related to Avaya's Converged Platform.
- Testing candidates' knowledge of system monitoring, maintenance, software upgrades, and patches for Avaya's Converged Platform.

Exam Syllabus:
The specific test syllabus for the 76940X Avaya Converged Platform Support certification may cover the following topics:

1. Avaya Converged Platform Overview:
- Components and architecture of Avaya's Converged Platform.
- Features and capabilities of Avaya's Converged Platform solutions.

2. Support Fundamentals:
- Support processes and methodologies for Avaya's Converged Platform.
- Roles and responsibilities of a support specialist.

3. Troubleshooting and Issue Resolution:
- Troubleshooting techniques for identifying and resolving issues related to Avaya's Converged Platform.
- Best practices for problem isolation and resolution.

4. System Monitoring and Maintenance:
- Performance monitoring and health checks for Avaya's Converged Platform.
- Routine maintenance tasks and proactive system monitoring.

5. Software Upgrades and Patches:
- Software upgrade and patch processes for Avaya's Converged Platform.
- Compatibility considerations and minimizing downtime during upgrades.